Located on a 330,000 square foot lot on 11th Avenue between 53rd and 54th Streets, Mercedes-Benz Manhattan is the only Mercedes-Benz dealership in the country owned and operated by Mercedes-Benz, delivering an uncompromising inventory of new and pre-owned Mercedes-Benz luxury vehicles and Sprinter Vans. We are the trusted dealership for drivers throughout New York and beyond.

The mission of the Mercedes-Benz Manhattan Service Advisor is to be responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in insuring customer satisfaction.

The pay range for this position is $80,000.000 - $130,000.00

This position is heavily commissioned.

Responsibilities

The Mercedes-Benz Manhattan Service Advisor must provide a consistently outstanding brand and customer experience through consistently outstanding preparation, attitude, and teamwork.

Mercedes-Benz Manhattan Service Advisor must determine needed maintenance and diagnose cause of malfunction or refer to test technician as necessary.

• Provide clear estimate for labor and parts.
• If cost of service cannot be established during reception, determine diagnosis charges and contact customer for approval of final repair.
• Follow up progress of each repair during the day, contact customer for estimate and time changes.
• Record changes on repair order in approved fashion.
• Handle telephone calls regarding work in process, appointments, technical and service related inquiries.
• Compare final invoice with original repair order, analyze quality control report.
• Deliver vehicle to customer.
• Pre-delivery via telephone upon completion of repairs.
• Handle all customer contacts in a professional manner.
• Show enthusiasm and commitment to customer care to ensure customer satisfaction.
• Inspect each vehicle during write up to verify stated complaint and look for any needed additional work.
• Make sure all sublets are handled through the Parts Department using the golden rod copy to the repair order.
• Write up and follow new, used and encore lease cars.
• Prepare proper estimate in a timely manner.
• Maintain a clean and safe work area.
• Able to commute into and out of Manhattan/New York City on a daily basis.

The salary range for this position is $80,000 - $130,000.

• Must have a minimum of 3 years of Dealership Service Advisor experience.
• High School Diploma (GED) or equivalent work experience.
• Must have valid driver's license.
• Must be able to work Saturdays.
• Work Holidays when required.