Job Title: Retail Credit Underwriter
Closing Date: 3 November 2026
About us
At Mercedes-Benz Financial Services, our passion lies not only in the finance solutions we provide, but in the people who make them possible. We're enthusiastic, forward-thinking and dedicated to shaping the future of mobility with sustainable solutions and outstanding customer experiences.
Together, we create an inclusive workplace where everyone feels they belong, can contribute and be their best self. Our culture is built on respect and equal opportunity. We celebrate the diversity of our teams, recognising that different perspectives and experiences strengthen who we are, what we do and how we do it.
At MBFS, we are proud to be a Menopause Friendly Accredited Employer, reflecting our ongoing commitment to creating a supportive and inclusive workplace. We offer wellbeing support options and resources for colleagues experiencing menopause and to those who are supporting someone through it.
How you’ll play your part
This role offers the opportunity to make a meaningful impact by making responsible lending decisions that support customers while effectively managing credit risk. We're looking for someone who demonstrates sound judgement, strong analytical skills and attention to detail, with experience or knowledge of credit underwriting, affordability assessment and financial services regulation.
Working within a fast-paced, customer-focused environment, you'll help to deliver timely and well-informed credit decisions, contributing to positive customer outcomes, effective risk management and a seamless vehicle finance journey.
Main Accountabilities
Credit Decision Making:
Evaluate and underwrite complex credit applications for private individuals and businesses seeking vehicle finance via the Mercedes-Benz Car and Van network, making informed lending decisions up to a personal mandate limit of £150,000.
Conduct thorough analysis of financial statements, credit reports, and other relevant documentation to assess creditworthiness and affordability to identify potential risks.
Ensure all lending decisions align with the company's credit policy, risk appetite, and regulatory requirements, particularly those set by the Financial Conduct Authority (FCA), including CONC, Consumer Duty, Vulnerable Customer and AML risks.
Review and verify all financial documents for accuracy and completeness, mitigating potential fraud.
Identify and escalate complex or high-risk applications to Senior Underwriters or Team Leaders as appropriate.
Training and Development:
Provide ongoing support to team colleagues in the Retail Credit – Underwriter Assistant or Retail Credit – Administrator roles regarding the fundamentals of credit underwriting, risk assessment, and decision-making processes.
Actively engage with personal development plan to work towards gaining enhanced skills and experience to progress through the personal CAL levels.
Network Communication & Relationship Management:
Communicate credit decisions clearly and effectively to the network, providing constructive feedback and rationale for approvals, declines, or modified terms.
Build and maintain strong working relationships with network staff, ensuring a smooth and efficient application process while upholding service level agreements.
Compliance & Risk Management:
Keep informed of changes in UK financial regulations, particularly those from the FCA, and ensure all underwriting practices remain compliant.
Contribute to the continuous improvement of underwriting policies and procedures to enhance efficiency, accuracy, and compliance.
Ensure all mandatory and role related training assessments are completed within the appropriate time to remain compliant.
Operational Excellence:
Manage a pipeline of applications efficiently, ensuring timely processing and decision-making to meet business objectives whilst ensuring good outcomes for customers.
Collaborate with other internal departments, such as Sales, Operations, and Collections, to ensure a seamless customer journey.
What you’ll bring
The requirements for this role are highlighted below. If your experience looks a little different and you believe you have transferable skills that would help you succeed in this role, we'd love to hear from you.
Essential:
Excellent analytical skills and attention to detail.
Effective communication and interpersonal skills.
Proactive and self-motivated.
Strong problem-solving abilities.
Ability to work collaboratively in a team environment.
Commitment to professional development and continuous learning.
Flexibility to provide additional hours during peak application periods due to new registration months, system down-time or ad hoc sales events.
Desirable:
Proven experience in credit underwriting, preferably within the auto finance sector.
Strong understanding of FCA regulations and compliance requirements.
At Mercedes-Benz you are required to maintain ethical standards in accordance with our policies. You must also adhere to the company's compliance guidelines and policies including anti-bribery and all relevant competition law.
What's in it for you
Alongside a rewarding career, we offer a competitive range of benefits to support your wellbeing, lifestyle, development and future ambitions.
Flexible and hybrid working – Hybrid working for office-based roles, helping you balance your time between home and the office and the option to request flexible working arrangements.
Reward and benefits – Competitive salary, bonus scheme and a company-funded benefits bank that allows you to choose between a range of benefits to suit your lifestyle, including options such as private medical insurance, dental insurance, income protection, a health cash plan, annual leave purchase, medical screening, discounted gym membership and more.
Time to recharge – 25 days annual leave, increasing with length of service.
Mercedes-Benz perks – The opportunity to drive a Mercedes-Benz through one of our colleague car schemes.
Planning for the future – A company pension to help build financial security for today and tomorrow.
Wellbeing support – Access to 24/7 Employee Assistance Programme, Peppy, Mental Health First Aiders, Menopause Support and a Virtual GP Service.
Development opportunities - Take charge of your growth with access to our Development Hub, offering learning tools, virtual and in-person training, leadership programmes, and resources to support your career development.
What's next?
Once you click apply, we'll take you through to the Mercedes-Benz Group careers portal – our parent company site. Here, you'll find a short application form to complete.
When you apply, you’ll be asked to complete a short online application where we’ll ask that you include your current CV. You’ll also be asked some application questions, including your current salary information.
Need adjustments during the recruitment process?
We want every candidate to feel supported throughout our recruitment process. If there is anything we can do to help you participate fully and comfortably, please let us know. We're committed to creating an accessible experience and will work with you to provide any support or adjustments you may need.
Right to work
Due to UK legislation, we can only accept applications from candidates who have the right to work in the UK.
Managing your data
We care about your personal data. The UK General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as careers@mercedes-benz.com for further information.
If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group at the following address: HPC W079 70546 Stuttgart , data.protection@mercedes-benz.com.
