Claims Quality Management

At Mercedes-Benz Parts Logistics Ibérica, SLU (Mercedes-Benz group) in Barcelona, we carry out all the management involved in the international logistics of spare parts for our cars. Currently, we are in a growth project, creating new jobs, among which is the position of Claims Management Specialist (Quality Assurance).
We are looking to fill a total of 2 vacancies.

Your main functions will be:
• First analysis and preliminary verification of relevant parts for quality assurance.
• Management, analysis and reporting of quality claims throughout the entire supply chain process.
• Detailed assessments of claims (alignment with internal documentation, assessment of photographic documentation, etc.) as well as elaboration of adequate explanations in case of rejections.
• Communication with wholesale partners, internal departments and suppliers.
• Preventive checking of critical parts and repetitive failures.

Our Business Unit:
You will work within a team of professionals who foster a cooperative climate, in a dynamic sector and in an international environment.
Our main values are: Passion - Respect - Integrity - Discipline

Company sector: automotive and logistic
Employed time: full time

Essential requirements:
• Ability to read and understand technical drawings, parts lists and 3D models
• Experience with databases and MS Office products, experience with SAP an advantage
• Knowledge of cooperation with internal/external partners
• English language skills ( written and spoken), other languages appreciated
In addition, we seek someone with high level of team skills, flexibility and initiative, communication and integration capability and confident occurrence and assertiveness

What we offer?
• Family conciliation: teleworking and flexible hours
• Holidays: 33 business days
• Company holidays: 2 extra business days
• Restaurant ticket
• Salary band according to the market benchmark and the responsibilities of the position.