Process and Quality Specialist

Role summary:
You are responsible to create and identify effective business process and procedure optimizations as well as structural implementations in order to maximize and ensure best Quality of Service, Customer Experience and benefits the organization. You collaborates closely with the colleagues of Process & Methods in HQ and with other internal and external stakeholders. You have a high affinity with process landscapes and are always looking for a leaner approach.

Direct report: You work closely with the Manager and the Operation Managers and supports the internal framework with expert knowledge to fully meet the department objectives.

Principal Functions:
• Ensure Professional Standard of communication to internal/external Business Partners Worldwide
• Safeguard Knowledge of Processes, Tools and Systems MBAG/GLC to the most current level
• Actively create and ensure up-to-date documentation on Knowledge and Process landscapes
• Monitor and Ensure process adherence in own team and if relevant towards other Business Partners. Also to obtain relevant information to facilitate accurate and timely answer to Enquiries / Escalations.
• Efficient and Effective Planning of own Activities in order to safeguard SLA’s and Deadlines
• Analyze, Monitor and Report Quality Standards and KPI’s to Management Level
• Being able to analyze and deliver High Performance on Quality, KPI’s and Customer Experience
• Pro-actively identify and signal quality improvements and efficiency gained within supported services
• Support in Projects, trainings and being able to lead work packages (track/communicate status and act on deadlines)
• Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/ etc)
• Prepare the logistic department for audits and support internal and external stakeholders

• University degree in Business or Economics preferred.
• Minimum 1 year in the Daimler.
• Experience in project management and process landcape mapping.
• 3+ years of experience in the area of Process & Quality and/or Supply Chain.
• Fluent in Spanish and English (German preferably)
• Proficiency in MS Office: Power Point, Excel, Acces (SAP/BI is a plus).
• Advanced analytical skills.
In addition, we seek a client-focused profile, strong ability to manage complexity under high pressure and stress, strategic, progressive and out of the box thinking, demonstrate independent working and a person with very good communication skills