We are seeking a motivated and enthusiastic Intern, IT Enterprise Cloud Infrastructure Support and ITIL to join our Enterprise IT Operations team. This internship provides hands-on exposure to cloud infrastructure operations, IT service management (ITIL), enterprise applications support, and operational governance within a hybrid cloud environment (Microsoft Azure and on-premises infrastructure).
The intern will support day-to-day operational activities, monitoring, documentation, incident management processes, and continuous improvement initiatives while gaining practical experience in enterprise IT operations and cloud technologies.
Key ResponsibilitiesCloud Infrastructure & Application Support
- Assist in monitoring and supporting enterprise cloud infrastructure and applications within a hybrid environment (Azure and on-premises).
- Support the administration and monitoring of Microsoft Azure services, including virtual machines, storage, networking, and identity management.
- Assist in troubleshooting basic infrastructure and application issues under the guidance of senior team members.
- Support system health checks, performance monitoring, and operational reporting activities.
ITIL Service Management
- Assist in Incident, Problem, Change, and Service Request Management processes using IT Service Management tools such as ServiceNow.
- Help track and follow up on support tickets to ensure timely resolution and SLA compliance.
- Support root cause analysis activities and documentation for recurring issues.
- Participate in service improvement initiatives and operational governance activities.
Monitoring & Operational Governance
- Support monitoring activities using tools such as Azure Monitor, Datadog, or similar observability platforms.
- Assist in reviewing system alerts, logs, and performance dashboards.
- Help maintain operational documentation, standard operating procedures (SOPs), and knowledge articles.
- Support IT compliance, audit preparation, and governance reporting activities.
Project & Deployment Support
- Assist project teams during system deployments, application releases, and production cutovers.
- Support testing, validation, and post-implementation monitoring activities.
- Participate in knowledge transfer sessions and project documentation updates.
Documentation & Continuous Improvement
- Create and maintain documentation in collaboration platforms such as Confluence.
- Assist in process improvement and automation initiatives.
- Support data collection, reporting, and analysis for operational metrics and service performance.
Requirements
- Currently pursuing a Diploma or Bachelor's Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.
- Basic understanding of cloud computing concepts and IT infrastructure.
- Familiarity with Microsoft Azure, networking, operating systems, or databases is an advantage.
- Interest in IT operations, cloud technologies, and service management.
- Good analytical and problem-solving skills.
- Strong communication and documentation abilities.
- Able to work independently as well as collaboratively within a team.
- Proficient in Microsoft Office applications (Excel, PowerPoint, Word).
- Basic knowledge of Microsoft Azure services.
- Exposure to ITIL concepts or IT service management processes.
- Familiarity with ServiceNow, Jira, Confluence, or similar platforms is an added advantage.
- Basic scripting or automation knowledge (PowerShell, Python, or similar) is a plus.
- Eagerness to learn and develop technical skills.
- Attention to detail and good organizational skills.
- Teamwork and collaboration.
- Customer-oriented mindset.
- Initiative and problem-solving ability.
- Ability to manage multiple tasks in a dynamic environment.
