You are on a mission : Drive Financial Excellence with Mercedes-Benz Services Malaysia!

As a part of one of the most prominent captive financial services providers, we are not just offering a job, but a passage to unparalleled professional growth. We are on the lookout for passionate, driven individuals who are ready to accelerate their careers and shape the future of mobility. At Mercedes-Benz, you'll find more than a role; you'll discover a calling where your work reverberates with excellence and propels the industry forward. If you're ready to drive into a world of opportunity, Mercedes-Benz Services Malaysia is your destination.

Here's the role at a glance that might be beneficial for you to know :

The job holder is responsible for:

• To assist in monitoring the receivable portfolio and ensure that all repayments from customer are paying in timely manner.

• To manage early delinquencies, newly activated accounts

   

• Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries 
• To support collections and remarketing for other markets if required

Further roles and responsibilities :

• To conduct dunning calls to remind customers on repayments for day past due contracts. To implement and manage collections and remarketing processes and procedures in accordance with the Company’s policy and procedures.
• Close monitoring the performance and activities of Debt Collection and liaise with Repossession agents as to ensure proper management of account receivables by minimizing credit losses of current portfolio and maximizing debt recovery.
• To support the Customer Restructure Programs this includes select the appropriate restructure type, prepare the restructure proposal for the overdue contracts and post-restructure follow-up.
• Support litigation proceedings against the hirers and guarantors. Liaise with solicitors and other relevant authorities such as insurer, police, customs and Transport Authority for recovery purposes. To ensure that timely filing of legal cases thereby protecting the interest of the company.
• To support the remarketing process for repossessed/returned vehicles.  To ensure that vehicles are sold within targeted time and best price. To liaise with auction houses and co-ordination on bids from dealers, buyers and auctioneer and preparation of all relevant documents for the remarketing processes.
• To perform other tasks assigned and to participate in projects and initiatives that enhance the collections process, this include system enhancement for greater efficiency and risk mitigation, testing and procedure refinement. 
• Development of self, through on-the-job training and participate in company projects and initiatives. Be an active team member by contributing to and supporting a collaborative, learning culture and speak-up culture. 

• Education  
  • Degree holder, preferably in Finance, Accounting, Business or related discipline

• Work / Industry Experience

  • Minimum 3 years of related working experience

  • Minimum 3 years in automotive finance

• Technical knowledge

  • Good knowledge in MS Office software like Word & Excel

  • Good spoken and written English.  

  • Conversant in Cantonese/Mandarin and local dialects

  • Good knowledge of Finance Contract Management ERP

  • Good knowledge of hire purchase terms and processes

   

• Competencies
   

  • Good communication and interpersonal skills (ability to interact with all levels)

  • Ability to quickly adapt to new culture and environment and to work with other departments.

     

  • Ability to multi-task

  • Ability to handle stress

  • Ability to work in a team as well as be independent

  • Problem-solving skills

  • Attention to detail

  • Ability to meet deadlines

  • Tactful

If you have the drive to succeed and the desire to work with the best, we invite you to apply. 

Take the lead on your career path with Mercedes-Benz Services Malaysia and let's shape the future of automotive finance together!