About  Us:
Mercedes-Benz Vietnam Ltd. (MBV), a joint venture with the German-based Mercedes-Benz AG and SAMCO, was incorporated on the 14th of April in 1995. MBV has been tasked with the assembly and distribution of passenger cars. Since our foundation in 1995, we have been a key player in the local automotive industry, especially in the luxury segment.
Join Our Team as a Senior Manager and Become an Integral Part of Our Mercedes-Benz Family!

We are seeking a dynamic and experienced Senior Manager Digital Marketing to join our team and lead our digital marketing efforts.

As the Senior Manager Digital Marketing & Customer Journey , you will play a pivotal role in shaping and executing our digital marketing strategy. You will lead the digital marketing function, build an effective team, and establish criteria for success. Your responsibilities will include:

• Drive Digital KPIs and Brand Excellence:

  • Achieve key performance indicators (KPIs) including website traffic, digital lead generation, online car reservations, lead quality, engagement metrics, etc.
  • Deliver a luxurious digital customer journey, ensuring personalized, high-touch interactions that align with Mercedes-Benz’s luxury brand identity.
  • Collaborate with dealers and call center to ensure consistent follow-up on digital leads, maintaining a seamless customer experience.

• Develop Digital Marketing Strategy:

  • Develop and execute media plans for all marketing channels optimizing reach, engagement, and ROIs.
  • Utilize data-driven insights to refine campaign strategies, ensuring alignment with brand objectives and customer expectations.
  • Oversee owned and paid channels’ content to reinforce brand equity and engage affluent customers across platforms (e.g., website, Zalo, Facebook, YouTube).
  • Measure and report performance of the full customer journey against ROIs and KPIs.
  • Analyze and provide insights around site traffic and other key metrics using Google Analytics, dashboards, and relevant business tools.
  • Oversee the online showroom aimed at increasing traffic, driving customer engagement, and conversion.

• Lead Management Framework:

  • Develop and execute a lead management framework to improve lead quantity and quality.

• Drive Digitalization Initiatives:

  • Enhance operational efficiency and customer engagement, positioning MBV as a leader in automotive digital transformation.

• Other Related Tasks:

  • Perform other related tasks as required.

Who we are looking for?

• Bachelor’s degree in Marketing, Business, or a related field.
• Minimum 8 years of experience in digital marketing, including a minimum of 3 years in a management role.
• Experience in developing and executing strategies to optimize the customer journey across offline and online touchpoints, with a high level of data-driven marketing decisions.
• Strong knowledge, skills, and management experience of full-funnel media, digital landscape, ad platforms including website management (Google Analytics), SEO/SEM, Social media (Facebook, Zalo, etc.), and other digital marketing platforms and tools (Social Listening, Marketing Campaign Management, etc.).
• Strategic mindset with a track record of delivering KPIs for the full marketing funnel from brand health to website traffic, lead generation, conversion, and customer engagement.
• Exceptional leadership skills with experience managing cross-functional teams, global, regional, and external stakeholders on digital and marketing topics.
• Fluency in English and Vietnamese; excellent communication skills.

Why Join Us?
Impact: Make a significant impact and thrive in a dynamic environment.
Growth: Shape the future of our organization and accelerate your career.
Culture: Become part of a great team and the international Mercedes-Benz family.

Apply now and become a Mercedes-Benz family member!
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IMPORTANT NOTE:
Mercedes-Benz Vietnam Co. Ltd. (MBV) has ONLY ONE official career website: Job search | Mercedes-Benz Group > Careers > Job search. For information and to apply for positions at MBV, please use the above link. Applications sent via email will not be valid.
Please always double check the web address before applying for a job or sharing your CV and be aware of fraudulent cases that ask applicants to submit documents, pay money, or provide personal information. We, Mercedes-Benz Vietnam, are completely unrelated to these fraudulent actions.