Description - External 

Job Description 

We are looking for a proactive and analytical CRM Intern to support the Customer Relationship Management team in managing customer data, monitoring customer feedback, and supporting CRM-related initiatives. This internship offers hands-on exposure to customer analytics, customer experience improvement, and CRM system processes within a professional corporate environment.

Key Responsibilities 

- Assist in maintaining and updating customer data within CRM systems 

- Support analysis of customer feedback, complaints, and call/contact data 

- Prepare basic reports, dashboards, and presentation materials for CRM performance tracking 

- Assist in monitoring customer satisfaction indicators and service KPIs 

- Support coordination of CRM projects, campaigns, or improvement initiatives 

- Help ensure data accuracy, proper documentation, and compliance with internal processes 

- Perform ad-hoc tasks to support CRM operations and management reporting

Requirements 

- Currently pursuing a Diploma or Bachelor’s degree in Business Administration, Marketing, Data Analytics, Customer Experience, or related fields 

- Basic proficiency in Microsoft Excel and PowerPoint - Strong analytical, organizational, and communication skills 

- Comfortable working with data and numbers - Willingness to learn CRM systems and customer-centric processes 

- Able to work independently and collaboratively within a team Preferred Attributes 

- Interest in customer experience, customer analytics, or service improvement 

- Detail-oriented with a structured and systematic approach - Positive attitude with a strong sense of ownership and responsibility