About Us:

Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.  
 
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.   

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. 

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance  

Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy!  Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities

Is your family growing?  Enjoy generous paid Family Leave Programs  - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child  

Want to go back to school?  Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• $6k for undergraduate
• $8k for graduate

Job Overview:

This position is the primary owner of the MBFS proprietary consumer contract validation system (“eValidate”). Act as a bridge between Dealers, DSP's, aggregators, and the business center with respect to inbound contract quality. Responsibilities include the monitoring and facilitation of system enhancements including documentation and testing and any new system development. This includes ensuring that UAT and post-production validation are successfully completed on schedule following any scheduled or emergency release. Provide second level support to MBFS end users, Help Desk, Field Team, and dealers and work with the application team to research and resolve system-related issues and product defects. Support eContracting service as needed including but not limited to maintaining the Required Forms List which triggers the eContracting process.  This position will also support the other Origination systems which use eValidate. This position will also serve as the backup for the owner of COS.
 

Responsibilities:

• Enhancements/Fixes/Releases/Contract changes - Manage & coordinate monthly and ad-hoc release testing activities including review of business requirements, development & Documentation of test cases in Jira, Perform all user acceptance testing (UAT) and post-production validation for all system changes as well as the review and reporting of test results to key stakeholder groups. Approve all monthly or emergency releases. Also create all Project Change Requests (PCR) and contract mappings (XML to contract field) for aggregator vendor for all contract changes. (20%)
• Liaison- Act as the liaison to internal and external partners such as ITM, Business Center, MBUSA, etc for the validation system and, as assigned, represent all of the Origination Systems on a project. Accountable for developing relationships with the brand partner (MBUSA), Dealer Service Providers, Integrators, as well as internal customers, project teams, delivery partners, and third party project participants (where relevant). (15%)
• Subject Matter Expert- Participate as SME in the development of corporate initiatives as they relate to system data, functionality and end-user experience. Conduct demos for Operations, interface teams, project teams. Develop presentations to communicate changes/proposals to management. Ensure Cognos reporting is accurate and test as changes are made. (20%)
• Domain and prioritization - Lead project management activities such as conducting preliminary research, requirements gathering, process documentation/design, conceptual design. Gather feedback on efficiency, usability, and customer experience. Plan for project and enhancement requests. Lead the design, development, deployment, and maintenance. Collect, document, prioritize & maintain detailed backlog in Jira of Business & IT enhancements/features &/or fixes as a result of the feedback from key stakeholders (Dealers/Field staff, Business, Interfacing systems – business and IT teams through regular production support). Active participation in Contract Origination Domain. ( 10%)
• Vendor relationship manager for all vendors used and/or interfaced with for services through eValidate which may include but not limited to Open Dealer Exchange (ODE), Kelley Blue Book, DealerTrack DMS. Perform vendor management oversight and communication as required by the Vendor Management Office and the Corporation including regular business reviews and meetings, Data@Cloud reviews, information security assessments. Create POs for the Deal Exchange invoices that come to DDOS team for PCRs (Project Change Request) that this role creates for every new lease agreement or retail contract revision. Process/pay invoices that come to DDOS, monitor the balances of those POs, and monitor the POs for services provided by vendor. (5%)
• Compliance:  Create, maintain, and publish all compliance system procedures in Compass. Ensure compliance to all policies – corporate internal and external – that may apply to eValidate including but not limited to ICS, KPMG, CMS, A22. (5%)
• System Support - Conduct production incident management process, including but not limited to identification, root cause analysis, resolution and tracking. Take ownership of second level support, liase with vendors and ITM partners, act as communication hub. (25%)
• Provide after-hours support to Dealer Services, Field and Funding teams as needed. Most production releases occur on a Sunday and on-line presence and validation support required. In the case of an urgent production issue that occurs after-hours, support will be needed. Ensure support available during stakeholders' working hours which may include evenings and weekends. Also participate in rotation with otherss in on-call responsibility to publish dealer notices if any system affecting dealer/customer experience is intermittently or completely down.

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. 
This position requires a minimum of 5-8 years of overall work experience. Preferred experience includes:

• Business-General: 5 years
• Credit: 1-3 years
• Customer Service: 2+ years
• Funding: 2+ years
• Information Technology: 2 years
• Vendor Management: 1 year

Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Bachelor’s degree preferred but not required, will consider candidate with High School Diploma with strong Business Center Background.

Additional Knowledge:

• Understanding of dealer contracting process with knowledge of DMS (Dealer Management System) being very helpful
   

Skills:

• Analytical skills
  • Ability to collect data and establish facts and identify trends and variances
  • Facilitation skills
• IT skills
  • Testing 
  • Application development
• PC skills
  • Microsoft Office
  • Corporate Mainframe
• Presentation skills
• Problem Solving skills
• Project Management skills
  • Team member
  • Project leader

Additional Skills:

• Working knowledge of how to troubleshoot XML, reading and writing XML, maintain a data dictionary.  (2+)
• Knowledge of how to structure and calculate lease worksheets, lease agreements, RICs.  (2+)
• Demonstrated proficiency with consumer discounting process. In depth understanding of consumer lending regulations. (2+)
• Attention to detail, communication skills, problem solving and analysis, teamwork and collaboration, planning and organizing. (5+)
• In depth understanding of COS, CASE360, NFA, VIPS 2.0 and ALFA in order to support data and process interaction with eValidate. (1+)
• Ability to explain technical system concepts to variety of audience members.

Recommended Prerequisites:

• Prior experience in Discounting or as a System/Product Owner is strongly encouraged. Other recommended prerequisites including understanding of automotive business specific to MBFS, being detail-oriented, and ability to analyze problems.

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. 

EEO/Minorities/Females/Disabled/Vets

#LI-JM2