About Us

 

Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

 

Department Summary

Customer Services BI is responsible for supporting all areas in Customer Services, through the process of collecting, analyzing, and visualizing data to gain insights that inform business decisions and drive strategic actions. 

  Mercedes-Benz USA Customer Service BI Junior Associate Consultant Overview and Responsibilities
The Junior Associate Consultant (JAC) will assist in the development and implementation of operational reports/queries as required, ensuring that all data is valid and accurately displayed. Assist in the design and maintenance of reporting processes based on performance and production statistics (current/actual and historical). Assist in the development and maintenance of applicable system tables to ensure accuracy and consistency. In this role, you will:

• Gain a full understanding of the Key Performance Indicators from each department within the Customer Services area by scheduling meetings and shadowing the Customer Services Business Intelligence team.
• Create automated reporting mechanisms and/or dashboards in Power BI that could be used to identify opportunities.
• Provide stakeholders with reporting and analytical support.
• Update regular reports and slides for these KPI's.
• Identify repetitive processes within the Customer Services BI Area and lead a project to implement automation for this process.

Primary responsibilities of the JAC:

• Provide data and analytical support to Customer Service Departments by assisting in the preparation of standardized reports and ad hoc analyses.
• Analyze Key Performance Data to identify trends and communicate findings to stakeholders. Identify discrepancies, gaps in measures making recommendations for adjustments as needed.
• Research and analyze current Customer Service BI department reporting practices to streamline/eliminate manual reporting through the creation of automated processes and recommend improvements to DM and Supervisors.
• Support various business partners, including program managers who develop initiatives and technology used at dealerships in the service drive.
• Assist in identifying opportunities for acquiring data.

Required Qualifications:

• Senior pursuing a Bachelor's Degree (preferably Business, Computer Science, Analytics, Finance, Statistics, or Mathematics field) 
• Available from April 2025 - October 2025
• Hybrid in-person schedule, up to 28 hours maximum per week
• Proof of Proficiency (Portfolio, Recommendation Letters, etc.)

Preferred Skillset:

• • Working knowledge of relational databases and SQL preferred.
  • Experience in Power BI, Alteryx and Tableau is a plus.
  • Excellent MS Office applications including spreadsheet and presentation software.
  • Strong oral and written communication skills.

   

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.