About Us:

Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.  
 
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.   

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. 

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance  

Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy!  Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities

Is your family growing?  Enjoy generous paid Family Leave Programs  - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child  

Want to go back to school?  Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• $6k for undergraduate
• $8k for graduate

Job Overview:

The Collections Impounds Supervisor will be responsible for leading, managing and developing the Impound team. The Supervisor will provide active coaching and mentoring to team members and assist department leadership with the operation, management, and development of the impound recovery vendors and recovery strategies. They will also monitor Impound accounts to ensure timely and cost effective recovery of units in order to mitigate losses. The Collections Impounds Supervisor will ensure proper analysis and controls are present to manage risk and expenses, especially accounts assigned to outside attorneys, to improve overall performance and efficiencies within the Impound and Recovery processes. Additionally, they will build relationships with recovery vendors and ensure they are adhering to contract terms and overall performance expectations.

Responsibilities:

• Coaching and Development - Identify areas of opportunity as well as achievement for
  impound administrative representatives. Ensure feedback is given to employees in a
  structured and timely fashion. Create/administer development plans to capitalize on
  opportunities. Ensure core values are practiced on both internal and external
  customers. Recommend candidates for promotional opportunities as well as partake
  in the hiring of new personnel. Review career objectives to ensure that adequate
  attention is given to areas of growth and development. Network with business to
  ensure that qualified candidates are given visibility for potential growth. Assign
  projects and foster interaction between various business functions to ensure that
  learning of other areas is promoted. Work with the Impound SME to ensure training
  materials are updated to align with the documented processes. (35%)
  Daily Operations - Manage the daily activities, schedules, goal performance and
  operational objectives with regard to the strategic performance of the organization.
  Evaluate business metrics and agent performance to identify areas of deficiency and
  develop a customized solution. Oversee the negotiation of impound fees within the
  provided limits of authority and manage the bailout process for vehicles abandoned
  at MB Dealerships. Assist with escalated calls and follow-through on all approvals
  according to the limits of authority. Ensure service level agreements are met.
  Continually look for process improvements while managing vendor relationships. (25%)

   

• Strategy – Encourage an environment of idea generation/exploration. Identify
  business process changes that could be implemented to improve cost efficiency,
  minimize loss exposure and increase quality customer service. Collaborate with the
  Collections management team to explore feasibility and implement ideas. Determine
  strategic direction with current Impound Recovery Vendors while working closely in
  conjunction with Vendor Relations Manager to determine current effectiveness of
  vendors and identify other vendors that may be able to provide the service in a more
  effective and efficient manner. Actively review business processes for opportunities to
  create efficiencies, cost savings and a customer oriented approach. (20%)
• Compliance - Ensure compliance of business standards through internal audits and audits on external vendor performance. Identify areas that are non-compliant and establish a remediation plan.  (10%)
• Communication - Work closely with other department Supervisors and Team Leaders to ensure smooth operation of the department, escalating issues when necessary, providing feedback on process opportunities. Provide regular proactive updates to Collections Management regarding personnel issues, developmental opportunities within the team, status of process changes being implemented, etc. (10%)

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. 
This position requires a minimum of 3 years of overall work experience. Preferred experience includes:

• Business-General: 2 years
• Collections: 1 year
• Customer Service: 1 year
• Management: 1 year

Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Accounting
• Business Administration

Additional Knowledge:

• 1 year of prior leadership experience preferred.

Skills:

• Analytical skills
  • Ability to collect data and establish facts and identify trends and variances
• PC skills
  • Microsoft Office
• Problem Solving skills

Additional Skills:

• Effective organizational skills

• Ability to manage priorities and workflow in a high-volume and complex production environment

• Excellent oral and written communication skills with ability to communicate at all levels

• Versatility, flexibility, and a willingness to work within constantly changing priorities.

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. 

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