About Us:

Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.  
 
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.   

Benefits 

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.   
 
As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance    
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive nine (9) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program 
• We want you to be healthy!  Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing?  Enjoy generous paid Family Leave Programs  - Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to $6k per child    
• Want to go back to school?  Tuition Assistance Scholar Program - receive up to $5,250/year in vouchers to complete business-related coursework

 

Job Overview:

The Business System Analyst - FAW / PTI / Payment Services will be responsible for helping to define the vision, product roadmap, and backlog delivery for technology based products and customer experiences within MBFS. This position will provide support to the Product Manager and development team to identify necessary product requirements and features that deliver value to organizational stakeholders and customers.  The position does so by providing data analysis, knowledge and engagement of our business, facilitating customer research, participating in agile development methodologies, and building business relationships with our Customer Care Center team members to gain an understanding of their needs and how the products can support those needs. Additionally, this role is also a key contributor for ensuring product quality and availability, and may be responsible for operational use of components/UI of their assigned products/services to create and maintain customer experiences. This positions requires to be on- call for system outages plus be available to work weekends during monthly releases.

 

Responsibilities:

• Support with projects and participate on project teams which support MBFS strategies and enhancement of system functionality. Project support lead for all process mapping, assisting with gathering of requirements, creation of test cases, user acceptance testing, and post launch monitoring relating to projects. Communicate all impacts to staff. (30%)
• Work with internal customers for day-to-day support, troubleshooting all reported issues created through Qualtrics, SNOW tickets, emails, or messaging while assigning for follow up or resolve if needed if possible.  Daily fraud mitigation processing.  Act as a liaison with the IT to assist in resolution for the reported issue if escalation needed. Identify trends and root cause of issue, ensure prompt attention from all required parties. (20%)
• Create and deliver instructions, training, and communication to organization stakeholders regarding the operation and impact of product releases/launches.  Work closely with customer care center staff on agent training plans surrounding major release activity. (10%)
• Vendor Management for vendors that support System related matters for Payment Services. Perform annual touchpoints, due diligence reviews, monitoring of SLA and invoicing. Contact with vendor for any testing enhancements or updates needed to current processes handled by vendor.  (10%)
• Assist with representing the BSG on special projects, general administration changes through the applications, and general customer request. (10%)
• Provide support for various audits including but not limited to ICS, State, Corporate, KPMG, CFPB. High level understanding of NACHA (National Automated Clearing House Association) guidelines and recommendations. Liaison with internal customers to ensure processes, documents, procedures are aligned with companies' compliance, expectations, and daily support needs. Complete Annual Touchpoints and Compliance reviews. (10%)
• Assist with completing the onboarding/off boarding of user access for Client Services, Collections, Remarketing and the external vendor (Repay). As well complete the corporate application security audits including bi-annual AVEKSA review. (10%)

 

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. 

This position requires a minimum of 3 years of overall work experience. Preferred experience includes:

• Business (General) - 3 years of experience
• Customer Service - 3 years of experience
• Information Technology - 1 year of experience
• Vendor Management - 1 year of experience

Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred. 

Additional Knowledge:

• Minimum 3 years preferred systems knowledge or exposure: FAW, Lockbox, Online Pay.
• Minimum 3 years preferred experience:  Operations Center knowledge of day-to-day processes.
• Technical Knowledge of business systems for Collections, Client Services, Remarketing, and Online Pay.
• Familiarity with SAFe Agile process JIRA system knowledge.
• Experience in business requirements gathering and mapping; business requirement writing and testing.
• Attention to detail; self-starter; ability to lead meetings; team player.
• Knowledge of Vendor Management and ability to monitor and track vendor against SLA.

Skills:

• Analytical Skills
  • Ability to integrate information from a variety of sources with varied levels of complexity
  • Ability to collect data and establish facts and identify trends and variances 
• Facilitation Skills
  • e-Technologies/Web
• PC Skills
  
  • Microsoft Office
• Problem Solving Skills
• Project Management Skills
  • Project leader
  • Team member

   

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

 

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. 

 

EEO/Minorities/Females/Disabled/Vets

 

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