About Us

 

Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz & Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

 

Job Overview

 

The incumbent is responsible for defining, developing and maintaining the architecture approach of SAP landscape. Developing a technical architecture roadmap and standards. Work with Process and Functional leads in SAP project to understand the Solution Architecture. Work with hardware, hosting &, infrastructure as well as the support service partners to understand referred technologies and capabilities. Ensure the applicable teams deploy good SAP practice in operating the solution and advice clients accordingly. The ability to lead troubleshooting of critical problems, performance tuning. 

 

Responsibilities

Support Stable SAP Environment & Operations

·       Design, plan and deliver current and future SAP environments

·       Develop and maintain Technical Architecture approach, including the development of Technical Architecture Road Maps and Standards, Sizing Standards, Change Control Standards

·       Lead troubleshooting of critical problems, performance tuning

·       Derive suitable SAP and non-SAP Products, Versions and Maintenance Plans to support the Solution Architecture

·       Understanding of SAP’s product strategy, roadmap on new technologies and tools & recommending relevant solutions 

Aftersales IT systems Rollout Support

Aftersales systems Paragon, DView & Blue yonder would be replaced with FSL 2.0 (S/4 HANA Service Parts Planning), S/4 EWM & SAP SPP systems in the next few years for NAFTA markets.

·       Aligning markets requirements with Paragon CoC & EWM CoC for application rollout to NAFTA markets.

·       Align with the business on the business requirements and design standardized processes in FSL 2.0 and minimize local specific customizations.

·       Implement functional changes required towards application rollouts

·       Perform testing and collaborate with business for user acceptance testing.

Paragon 2.0 UI & Star Order + Dealer Front end Applications

·       Perform fit gap analysis of Paragon 2.0 (webdynpro front-end) functionality vs. Star Order + (home-grown solution) functionality.

·       Identify core functionality needed in Star Order + to provide seamless experience for NAFTA dealers.

·       Responsible to identify the custom market specific functionality needed for NAFTA dealers in Star Order + dealer front end application.

·       Provide solution experience with design and development of Fiori apps for business for ease of use.

System Integration solutions

·       Monitoring of system interfaces between SAP with all integrated systems.

·       Provide guidance to offshore team to resolve system integration issues.

·       Collaborate with application teams, Infrastructure & SI partner teams to implement the system integration solutions.

·       Provide guidelines, KPIs for measuring efficiency and optimizing process flows.

·       Provide technical expertise in interface set-up and related topics.

Application Development

·       Define developing coding patterns, best practices, and standards as it relates to SAP technical Landscape.

·       Development of RICEFW objects & UI5/Fiori/Mobile apps and external system integrations.

·       Participate in Agile Scrum sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases.

·       Build and lead development efforts, performing in-depth analysis related to complex system issues

Subject Matter Expert

·       Provide functional and SAP technical expertise, collaborating and reviewing, coaching, mentoring, knowledge transfer to the development community.

·       Interfacing with the project team and external systems/projects to clarify requirements.

·       Providing functional, ABAP, UI5, Mobile, Java and PI/PO expertise.

·       Experience with design and development of REST API platform using Apigee/APIM, converting web services from SOAP to REST or vice-versa.

·       Experience in API layer like security, custom analytics, throttling, caching, logging, monetization.

·       Experience with Scrum and other Agile processes

Application transformation & Innovation Support

·       Evaluate and implement Chatbot to support our business and dealers.

·       Evaluate and implement GenAI use cases in the aftersales area.

·       Implement SAP BTP use cases to provide seamless experience to the dealers.

·       Review existing business processes for optimizations and leverage opportunities to innovate and automate.

·       Provide support in Application transformation areas – latest middleware technologies, mobility etc.

·       Move existing legacy interfaces and processes towards API’s and microservices.

Qualification

·       Requirements & Conditions

·       Must be able to work flexible hours/work schedule

·       Work Holidays when required

·       Work weekends when required

·       Willing to travel to other Daimler offices and provider locations as needed

 

Education

Bachelor’s Degree (accredited school) and relevant work experience with emphasis in:

·       Computer/Information Science

·       Information Technology

·       Management Information System (MIS)

·       Logistics (MM & SD)

·       ABAP/UI5/FIORI development

·       Business Management

·       Information Technology

Knowledge (necessary to perform proficiently in this position)

Must have 10 + years (total) of experience in the following:

·       Must have 10+ years of experience in SAP ABAP, Fiori development, O data services, API services along with SD & MM functional experience with S/4 HANA SCM experience

·       in-depth consulting experience in technical and operational topics for multiple components of Aftersales SAP systems, interfaces with SAP and non-SAP 3rd party products

·       Expertise in Order-to-Cash & Procure to Pay processes with extensive working knowledge in Customizations & Configurations, from Enterprise Structures to Billing interfaces with FICO modules

·       Excellent communication & technical skills in driving coordination with business managers, IT teams, technical developers, and business users

·       Leading troubleshooting of critical problems, performance tuning, and performing other duties and responsibilities as assigned

·       Knowledge of parts and accessories businesses, marketing strategies and other business practices

·       Able to set direction, technical scope and to build / lead teams of technical individuals and manage their technical deliverables

·       Ability to develop custom applications using ABAP, UI5/ Fiori, other Mobile and Java technologies

·       Able to set direction, technical scope and to build / lead teams of technical individuals and manage their technical deliverables

·       Should have expert skills in fixing complex technical issues including Performance issues, Object Oriented Program development and implementing automations and workflows

 

Job Competencies and Core Behaviors

Job Competencies:

·       Strategic Thinking

·       Entrepreneurial Competence

·       Leadership

·       Social and Inter-cultural Competence

·       Positive Response to Change

·       Independence of Mind

 Core Behaviors:

·       Sees the "big picture" and thus understands relevant interrelationships. Participates actively in the development of a realistic strategy which ensures the long-term sustainability of the organization. Acts responsibly towards community, environment and key stakeholders.

·       Anticipates and addresses needs of customers and business partners. Focuses on customer benefit. Understands the global industry and competitive landscape and recognizes the implications for the organization. Builds and maintains strong relationships with key contacts outside the organization

·       Encourages innovation, creativity and "out-of-the-box" thinking. Perceives and capitalizes on trends relevant to own area of business. Uses effective strategies and methods to achieve the necessary change. Engages other relevant partners and wins their commitment. Cuts through ambiguity and paradoxes to speed up implementation.

·       Sets high standards and achievable goals for oneself. Contributes to a bond of excitement, pride and inspiration, Demonstrates a high level of performance and inspires others to similar achievement through own dedication. Gives constructive feedback. Recognizes the abilities of colleagues and supports them.

·       Cooperates closely and shares best practices across regions, divisions and functions. Demonstrates and supports an environment of "lessons learned" and continuous performance improvement. Places company interests above departmental interests. Contributes to an atmosphere of team spirit and common responsibility for results. Actively promotes an inclusive environment and capitalizes on diversity.

 

Skills, Abilities and MBUSA Knowledge

Project Management Skills:

·       Ability to develop plans/projects from conceptualization to implementation

·       Ability to organize workflow and direct tasks as well as document milestones and ROI’s and resolve problems

·       Ability to organize and manage a team

Other Skills:

·       Must possess leadership and management skills

·       Customer communication and negotiation skills

·       Organizational and presentation skills

·       Working knowledge in software, hardware and database management systems

·       Must be able to “juggle” many tasks simultaneously and possess the agility to shift focus in response to the daily issues that arise

·       Have general knowledge of finance and accounting practices and total company operations

·       Knowledge & understanding of the following SAP modules: FI, MM, CO

·       Basic understanding of ABAP programming language

·       Familiarity with SAP's Service Marketplace & SAP Notes

·       ICS control sets and test cases applicable to SAP system.

The fully trained individual must develop and maintain comprehensive knowledge of:

·       MBUSA Policies & Procedures

·       MBUSA Mission, Goals & Vision

·       Departmental practices/procedures and how they apply to customers

·       Interdepartmental relationships and their effect on company, departmental and individual goals

·       Software that is applicable to the job

·       Additional knowledge of Daimler and MBUSA specific Parts Logistics process

 

EEO Statement

 

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.