About Us:

Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.  
 
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.   

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. 

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance  

Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy!  Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities

Is your family growing?  Enjoy generous paid Family Leave Programs  - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child  

Want to go back to school?  Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• $6k for undergraduate
• $8k for graduate

Job Overview:

This position will work in collaboration with dealer credit and dealer audit with a primary focus of providing superior service to our MB dealer customers along with our internal and external customers while ensuring incoming requests and floorplan maintenance adhere to credit rules in order to mitigate risk.

Responsibilities:

The primary functions of a Wholesale Operations Administrator include but are not limited to:

1.  Respond to department inquiries, research and resolve discrepancies, etc.  Provide a high level of customer service support to dealers, manufacturers, dealer credit, and other departments in regards to wholesale accounts. (15%)

2.  Process Insurance change requests.  Review paperwork for completion and accurately process in Dealer Management.  (10%)

3. Assist dealer with SFPW inquiries.   Obtain appropriate dealer credit approval for overline or over advanced conditions, when required. (5%)

4.  Process daily new business; enter and review requests for completion, accuracy, and ensure request falls within approved guidelines. Initiate funding appropriate party and accurately input new business into appropriate wholesale system. Inform Accounting of any possible out of balance situations. (10%)

5.  Correctly identify incoming wholesale and dealer loan payments received via check, wire & ACH. Prepare checks daily by appropriate zone/GL for send deposit to Lockbox weekly for processing. Accurately post payments in wholesale and capital loan systems. Inform accounting of any possible out of balance situations. (5%)

6. Process new vendor requests and update existing vendor data.  Review paperwork for completion and accurately process in SharePoint. (5%)

7. Process Dealer Trade/Transfer requests.  Review paperwork for completion and accurately process in the wholesale system. (25%)

8. Review daily wholesale processing reports:

a) Compare new business and incoming payment amounts against previous day’s transactions. Research and resolve any discrepancies.

b) Research and resolve credit balance and small unit balances. Refund credits to and collect small balances from appropriate parties.

c) Research and resolve unmatched cash (suspense).

d) Review duplicate financing report to determine who should pay off their line/account. Contact the appropriate party to collect the payoff. Notify dealer credit of any problems or potential dealer trouble situations.

9. Monitor insurance for wholesale dealers. Collect updated insurance certificates as existing ones expire. Analyze upon receipt to verify appropriate coverage, deductible, etc. Notify dealer credit of insufficient policy coverage. (5%)

10. Track and collect MSO’s or titles for designated accounts. Review MSO’s and titles for proper names, reassignment, and lien information. Release MSO’s and titles in a timely manner upon full payoff. (10%)

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. 

This position requires a minimum of 2 years of overall work experience. Preferred experience includes:

• Accounting: 1 year

• Business-General: 1 year

• Customer Service: 2

Education:

High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Finance

• Accounting

• Business Administration

• Finance

Additional Knowledge:

• 1 year of Payment Posting/Processing or Accounting experience preferred.

Skills:

• Analytical skills

  • Ability to collect data and establish facts and identify trends and variances

     

• PC skills

  • Corporate Mainframe

  • Microsoft Office

• Problem Solving skills

Additional Skills:

• Attention to Detail

• Technical Knowledge/Skills:

  • Basic accounting knowledge

  • Microsoft Word and Excel

  • Internet Explorer

  • Portfolio Systems

  • Payment Aggregator

  • SFPW

  • MB Advantage

  • Sopra Dealer Management

Recommended Prerequisites:

Collections, Titles, Discounting, Wholesale Audit, Fleet Services

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. 

EEO/Minorities/Females/Disabled/Vets

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