Located on a 330,000 square foot lot on 11th Avenue between 53rd and 54th Streets, Mercedes-Benz Manhattan is the only Mercedes-Benz dealership in the country owned and operated by Mercedes-Benz, delivering an uncompromising inventory of new and pre-owned Mercedes-Benz luxury vehicles and Sprinter Vans. We are the trusted dealership for drivers throughout New York and beyond.

At Mercedes-Benz Manhattan, the Service Advisor is a key ambassador responsible for delivering a world-class customer experience. This role requires consistent professionalism, preparation, teamwork, and a customer-first mindset. The Service Advisor is directly responsible for driving service sales, maintaining gross profit, and ensuring customer satisfaction through every step of the service journey.

Responsibilities

•              Deliver an exceptional customer experience through consistent professionalism, preparation, positive attitude, and effective teamwork.

•              Use all available communication tools (phone, email, text, internal systems) to maintain clear, timely, and proactive contact with customers regarding service status, approvals, and follow-ups.

•              Accurately determine required maintenance and identify the cause of malfunctions; refer to a qualified technician for further diagnostics as needed.

•              Review and supply UVEYE report thoroughly with customers during write-up to verify customer concerns and identify any additional necessary repairs,damage or maintenance.

•              Present clear, accurate, and transparent estimates for labor and parts.

•              When total service costs are not initially known, provide diagnostic charges and obtain customer approval before proceeding with further repairs.

•              Follow up consistently on each repair throughout the day, updating the customer with changes in estimates, timelines, or required work.

•              Accurately document all changes on the repair order following dealership guidelines and standards.

•              Handle all customer communications—calls, emails, and text messages—regarding work in progress, appointments, service updates, and technical inquiries with professionalism and urgency.

•              Review and compare the final invoice against the original repair order for accuracy; analyze quality control reports to ensure high service standards are met.

•              Coordinate vehicle delivery to the customer with a thorough and professional explanation of services performed, reinforcing confidence and trust.

•              Contact the customer prior to vehicle delivery to confirm readiness and address any final concerns or questions.

•              Consistently demonstrate a genuine commitment to customer satisfaction, going above and beyond to build trust and long-term loyalty.

•              Ensure all sublet repairs are properly handled and recorded on copy of repair order.

•              Write up and manage service for customer, new, used, and internalans lease vehicles with accuracy and attention to detail.

•              Prepare repair estimates efficiently and accurately, ensuring customers are fully informed of all services and costs.

•              Maintain a clean, organized, and safe work area in compliance with company standards.

•              Reliably commute to and from Manhattan/New York City on a daily basis.

•              Minimum 3+ years experience as a Service Advisor in an Automotive Dealership.

•              Exceptional verbal and written communication skills.

•              Strong organizational and time management skills with a focus on detail and follow-through.

•              Proven ability to handle multiple tasks while maintaining a customer-first approach.

•              Proficiency with service department software (e.g., CDK/ADP//MYKARMA or similar platforms).

•              A passion for the Mercedes-Benz brand and a strong commitment to upholding luxury standards and delivering excellence.

The salary range for this position is $80,000 - $130,000. This position is heavily commissioned.

 EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.