About MBRDI

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.

Role Overview

We are seeking a proactive Incident Manager with strong experience in incident lifecycle management, troubleshooting, and stakeholder communication. The ideal candidate will bring expertise in incident resolution, testing processes, Agile/SAFe practices, and cloud technologies, preferably within the automotive domain.

Key Responsibilities

·       Own and manage the incident management process end-to-end.

·       Lead incident/issue identification, troubleshooting, and resolution.

·       Ensure clear communication and collaboration with teams and stakeholders.

·       Support and participate in the testing process for incident fixes.

·       Apply Agile/SAFe practices in daily workflows.

·       Contribute flexibly across multiple roles/activities when required.

Good to Have

·       Knowledge of AI/automation implementations.

·       Understanding of database and reporting activities.

Qualifications

·       Education: Bachelor’s/Master’s in Computer Science, Engineering, or related field.

·       Experience: 3–8 years as an Incident Coordinator/Manager.

Skills

·       Strong analytical and problem-solving abilities.

·       Hands-on with incident lifecycle, SLAs, escalation handling, and best practices.

·       Experience with monitoring/logging tools (Splunk, Moogsoft, Kibana/OSS).

·       Familiarity with functional testing and Agile/SAFe frameworks.

·       Working knowledge of AWS/cloud services.

·       Proficiency with Jira, Confluence.

·       Strong communication and interpersonal skills.

Primary Skill Set

Incident Management | Agile/SAFe | Testing | AWS/Cloud | Log Management | Automation | GenAI

Why Join Us?

• Be part of a purpose-driven organization that is shaping the future of mobility
• Work on cutting-edge technologies and global projects
• Thrive in a collaborative, diverse, and inclusive environment
• Access world-class infrastructure and continuous learning opportunities

Equal Opportunity Statement

At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.