Project
Product Support & Reliability Engineer
Education
Bachelor’s Degree in Mechtronics /Electrical/Electronic or equivalent
Experience
6+ years
Job Responsibilities
· Providing precise technical solution for complex vehicle issues from headquarters to global field technical support managers
· Based on vehicle data & field data (W&G), identify potential issues from product for improving the reliability of the products
· Discuss with the stakeholders (Quality/Development/Purchase) to find a solution for the potential issues from the product
· Documenting vehicle issues & it’s potential impact for participating in technical meeting(s) from different departments (Legal/Certification/Quality/Development)
· Technically responsible in the after-sales for global field service measure preparation
· Creating & releasing the global information for workshops for known issues & remedy
Skills Required
· Strong technical know-how of the modern vehicle systems & it’s complex vehicle diagnosis
· Must have HV (High Voltage) safety awareness & experience with HV Battery/HV Battery Chargers/etc.
· Must have vehicle data analysis skill
· Must be a good team player & good in stakeholder management
· Basic awareness of After-sales business operations
· Written and communication skills in English
· German language proficiency is an added advantage
Project
Product Support & Reliability Engineer
Education
Bachelor’s Degree in Mechtronics /Electrical/Electronic or equivalent
Experience
6+ years
Job Responsibilities
· Providing precise technical solution for complex vehicle issues from headquarters to global field technical support managers
· Based on vehicle data & field data (W&G), identify potential issues from product for improving the reliability of the products
· Discuss with the stakeholders (Quality/Development/Purchase) to find a solution for the potential issues from the product
· Documenting vehicle issues & it’s potential impact for participating in technical meeting(s) from different departments (Legal/Certification/Quality/Development)
· Technically responsible in the after-sales for global field service measure preparation
· Creating & releasing the global information for workshops for known issues & remedy
Skills Required
· Strong technical know-how of the modern vehicle systems & it’s complex vehicle diagnosis
· Must have HV (High Voltage) safety awareness & experience with HV Battery/HV Battery Chargers/etc.
· Must have vehicle data analysis skill
· Must be a good team player & good in stakeholder management
· Basic awareness of After-sales business operations
· Written and communication skills in English
· German language proficiency is an added advantage
