The Mercedes-Benz Manhattan Pre-owned Sales Manager is responsible for ensuring that MBM achieves its stated pre-owned objectives in terms of volume and gross profits by prospect management and development, lead channeling as well as appraising and purchasing trades, lease returns and other customer-related vehicles, pricing and re-pricing inventory accordingly and ensuring market readiness for all vehicles. Provide a superior customer experience while training, coaching and supporting sales consultants on a daily basis.

Responsibilities

The Mercedes-Benz Manhattan Pre-owned Sales Manager is responsible for all pre-owned Lead Management – i.e. internet, phone and showroom leads.

• Motivate sales team by assisting in creating a positive corporate culture in line with MBM Standards.
• Provide Mercedes-Benz customers the best purchasing experience aligning with MBM’s mission statement.
• Responsible for PO inventory management, and achieving C3 Retail & SVG quarterly objectives.
• Manage CPO & CVP vehicle pricing relative to market and GP volume and gross profit objectives.
• Assist with customer T/O’s and monitor all phone, internet and floor traffic
• Responsible for greeting, qualifying prospects and providing introduction to sales team as required and necessary.
• Analyze Auto Alert, MBM Website and Momentum/Tekion leads (CRM) and prioritize those most likely to be in the market for a CPO vehicle.
• Distribute leads according to MBM’s defined lead process.
• Recommend sales initiatives to coordinate with marketing programs and opportunities.
• Monitor marketing programs and provide feedback and analysis to management
• Work with MBM marketing, valet teams and vendor if applicable to maintain an online database of current pre-owned inventory with photographs
• Maintain sales log and coordinate delivery schedule with F&I team
• Implement a systematic approach to ensure maximum pre-owned CSI (5 Star Review or equivalent) and ensure 100% customer satisfaction post-delivery
• Accurately appraise all trade vehicles & lease returns
• Inspect and acquire lease vehicles through MBF C3 program and directly from customers
• Approve and monitor reconditioning work, including working closely with Fixed Operations to achieve desired reconditioning turn times
• Handle pricing of all pre-owned vehicles available for retail as well as re-pricing as needed
• Wholesale all trade-ins and maximize MBM’s profit per vehicle.
• Oversee Mezzanine and C1 showroom display areas with MBM’s logistics team to ensure all vehicles are showroom-ready per vehicle checklist and areas are fully represented with a proper model mix at all times
• Attend vehicle auctions as necessary and appropriate.
• Monitor all aged inventory. Coordinate vehicle disposition and sale to auction, wholesalers, and provide sales / GP updates to management.
• Follow ALL MBM & Daimlers compliance policies; make sure all High Risk deals are properly logged prior to printing a buyers order and/or delivering vehicle.
• Minimize aged inventory and work towards a turn policy of no more than 90 days in stock for any PO vehicle.
• Maintain a clean and safe work area.
• Achieve an Effortless Experience for both internal and external customers and employees

• Handle customer complaints/issues in their entirety

   

   

  The pay range for this position is $150,000 - $250,000.

• High School Diploma (GED) or equivalent work experience.
• 3- 5 years proven track record in high-end luxury vehicle sales management.
• Mercedes-Benz sales experience a plus.
• Must be able to work Saturdays
• Work Holidays when required
• Must be able to commute to/from the Mercedes-Benz Manhattan dealership in New York City
• Must be able to withstand physical requirements of the position.
• Must have valid driver's license

 EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.