About Us:

Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.  
 
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.   

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. 

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance  

Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy!  Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities

Is your family growing?  Enjoy generous paid Family Leave Programs  - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child  

Want to go back to school?  Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• $6k for undergraduate
• $8k for graduate

Job Overview:

The IT Automation Specialist designs, builds, and supports automation solutions that measurably improve business productivity and operational quality. This role combines business process analysis and process mining, Robotic Process Automation (RPA) implementation using Microsoft Power Automate (Cloud + Desktop), and production operations ownership for live automation use cases. The specialist also partners with business and IT stakeholders to leverage AI assistants (Microsoft Copilot and/or Claude) to accelerate knowledge work, automate repeatable tasks, and reduce cycle time—while adhering to security, compliance, and governance expectations.

Responsibilities:

• RPA DEVELOPMENT & SUPPORT LEAD, ONSITE/OFFSHORE TEAM MANAGEMENT (30%)
  • Lead the agile development team for monthly / quarterly release activities. 
  • Work with IT and business partners to gather and document business requirements, design Robotics Process Automation solutions. 
  • Develop and execute test plans and assess delivery quality.
  • Own operational health of production automations: monitoring, alerting, incident triage, defect remediation, and continuous improvement.
  • Manage stakeholder communications.
  • Tracking, monitoring of health and continuous improvement of process flows. 
• COLLABORATION WITH BUSINESS TEAMS (30%)
  • Collaborate productively with key Business Process specialists as well as MBUSA / offshore development team. 
  • Lead discovery and intake for automation candidates by defining problem statements, mapping "AS-IS" workflows, and identifying pain points, bottlenecks.
  • Execute structured analysis activities such as defining scope, developing hypotheses, interviewing/observing users, capturing KPI data, identifying root causes, and formalizing recommendations
  • Partner with process owners to validate “TO-BE” workflows and ensure adoption-readiness.
• BE AN AI EVANGELIST (40%)
  • Partner with business and IT stakeholders to leverage AI assistants (Microsoft COPILOT) to accelerate knowledge work, automate repeatable tasks, and reduce cycle time.
  • Create AI-assisted automation patterns that improve throughput and quality (examples: summarization, classification, drafting, extraction, knowledge retrieval) embedded into business workflows.
  • Introduce, educate and mentor teams in IT as well as business on effective usage of COPILOT. 
  • Hold training sessions and forums to spread the AI message across the organization.

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will be provided for this position. 
This position requires a minimum of 5 years of overall work experience. Preferred experience includes:

• Business-General: 5 years
• Information Technology: 5 years
• Vendor Management : 3 years

Education:
Bachelor's Degree is required. Recommended majors include:

• Information Technology, Computer/Information Science, Business Process Automation, AI

Certifications:

• Microsoft Certified Professional (MCP) is required
• MS-Power Platform Certified is required
• AI-900 certification is required

Additional Knowledge:

• MS-Power Platform: 3 years

• COPILOT: 2 years

• Leverage AI assistants (Microsoft Copilot and/or Claude) to accelerate knowledge work, automate repeatable tasks, and reduce cycle time: 2 years

Skills:

• Analytical Skills
  • Ability to Integrate information from a variety of sources with varied levels of complexity
• IT Skills
  • Application development
  • Programming
• PC Skills
  • Microsoft Office
• Presentation Skills
• Problem Solving Skills

Additional Skills:

• MS-Power Platform: 3 years
• COPILOT: 2 years
• Leverage AI assistants (Microsoft Copilot and/or Claude) to accelerate knowledge work, automate repeatable tasks, and reduce cycle time: 2 years

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. 

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