Objective of job

As the Mercedes-Benz representative at the joint venture plant BBAC, responsible for international parts quality management to handle quality claims for imported components (0km and Campaign). Main tasks include analyzing the claim, transferring it to the relevant responsible parties, pushing for problem-solving, closing the claim and ensuring BBAC production with countermeasures. Furthermore, coordination for field issues causer definition for BBAC PBP vehicles; The default place of work is at Beijing Yizhuang.

Main Tasks

1. Provide a central point of contact and work as resident engineer for quality claims (including 0km and campaign) at BBAC plants concerning import deliveries from Mercedes-Benz AG
2. Conduct an expert assessment and liaise internally with different Mercedes-Benz departments (QM, RD...) or with external suppliers for imported purchased parts supplied by Mercedes-Benz AG to BBAC.
3. Be responsible for claim-analysis, claim placement to possible causer and closing of claims. Moreover, ask for countermeasures from the supplier and track for realization. Operate the claim in the IT system SQMS
4. Work together with aftersales teams from BBAC, BMBS and GCSP to align field issues’ causer; organize regular meetings and prepare reports to management
5. Maintain and strengthen international exchanges with suppliers and global QM network. Demonstrate and promote highly professional quality activities within the team and to peers.

Qualification

Education
• Master ／ Bachelor of Engineering area
Experience and Knowledge
• 5 years of work experience on quality management in an international environment
• Extensive knowledge of automotive components
• Experience in field quality, recall, aftersales is a plus
• Skills in supplier process analysis and problem solving based on 8D process. VDA6.3, IATF 16949 tools knowledge and experiences preferred
• Excellent communication and presentation skills; Passionate to work with people
• Strong quality sense with high proactive motivation, always seek for continuous improvement
• Fluent in English, German skill is a plus