Technical Assistance and Support:
- Provide technical assistance to Retail Network / MB Egypt / Fleets
- Provide technical help desk support
- Support in rectification of major faults and problem
- Monitor the quality of work through random field audits
Retail Network Audit:
- Prepare List/Audit availability/usage of special tools and equipment
- Check availability /usage of technical literature and information
- Observe qualification of technical workshop staff and propose measures for improvement (to Retail Network and MB Eg Training)
- Conduct / coordinate `mystery customer` audits
Warranty and Goodwill:
- Assist warranty team through checking technical aspects of warranty and goodwill claims upon their request
- Plan/Coordinate/ Follow up Recall/Service Measure/Service Letter
Scrapping Activities:
- Control, follow up, and check the scraping procedures on a regular basis
- Assist in scrapping of all warranty materials before the final delivery to the scrapping agent.
Technical Reporting:
- Conduct technical report to Mercedes-Benz AG
- Follow up on sent reports until cases are closed
- Upon request act as technical expert witness
MBEg Technical Staff Support and Development:
- Provide guidelines and development plans to retail technical staff
- Planning/Coordinating Technical information meetings
- Distributing Technical information
- Provide technical coaching at Retail Network in coordination with the Training Team
- PDI Sales & Direct Sales
Technical Knowledge:
Bachelor’s Degree in Mechanical and Systems Engineering or any equivalent field is a Must.
Educational Background:
Automotive knowledge, whole sales and retail business operations.
Soft Skills/Individual Competence:
- Excellent communication and interpersonal skills
- Excellent presentation skills
- Excellent leadership and managerial skills
- Excellent problem solving and analytical skills
Work Experience:
5-7 Years of Experience in Practical and diagnostic work with at least 2 years of experience in a similar position holding the same responsibilities and tasks.
Language:
Excellent command of both written and spoken English
