Main tasks    

1 - Credit/Debit Notes and Invoice Payments
•    Prepare and submit credit and debit note requests for Customer Services and Sales.
•    Process invoice payments and follow up until posting and settlement.
•    Collect the required approvals and supporting documents.
•    Issue debit notes for MB warranty claim chargebacks.  

2 - Contractual Agreements, Purchasing and Sales Orders
•    Prepare and follow up contractual agreements, supplier registration, and renewals.
•    Prepare and follow up PRs and POs, including SC Zone rental PRs.
•    Manage dealer consignment documents and internal approvals.
•    Support supplier invoicing and sales-order processing.
•    Track budget consumption and accruals for Customer Services incentives and campaigns with Controlling and Accounting.

3 - Logistics Support
•    Prepare grouped-invoice documents and send the required Excel sheet and GIs to Delta Logistics.
•    Support the preparation and follow-up of Form 4.
•    Prepare manual sales and internal delivery sheets when required.
•    Coordinate logistics documents and open actions with Customer Services, Sales, and the Logistics Center. 

4 - ISO Process Documentation
•    Prepare and update Customer Services and Sales process documents in line with ISO requirements.
•    Maintain templates, version control, approvals, and review dates.
•    Coordinate documentation and audit readiness with Operational Excellence.
•    Maintain approved ISO documents on SharePoint.  

5- Dealer System Access and Bonus Support
•    Monitor dealer staff access to Xentry Portal and Aftersales Plus against dealer standards.
•    Collect access requests and obtain management approval.
•    Coordinate access activation with the responsible department.
•    Track access requests until closure.
•    Support dealer bonus calculations and payouts. 

6 - Reporting and Follow-up
•    Prepare and submit OSCAR reports accurately and on time.
•    Send dealers the monthly warranty-claim credit report.
•    Maintain the supplier contract database.
•    Track dealer open topics until closure.
•    Coordinate dealer communications, meeting minutes, and action plans.
•    Follow up presidency payments.  

7 - Service Packages and Roadside Assistance
•    Support service-package administration, documentation, and related invoice follow-up.
•    Submit newly retailed VINs to the Roadside Assistance provider every two weeks.
•    Process quarterly Roadside Assistance invoices.
•    Monitor service quality and coordinate improvements. 

8 - Dealer Administration and General Support
•    Prepare dealer traffic letters and obtain the required approvals.
•    Monitor and report team attendance.
•    Prepare presentations and provide general administrative support.

Training and qualification

•    Bachelor’s Degree in Business Administration/Engineering or any equivalent field

Technical knowledge
•    Familiar with MS Office applications (Excel-Word-PowerPoint)

Soft skills/individual competence

•    Interpersonal skills with the ability to work under pressure 
•    Excellent communication skills
•    Negotiation skills
•    Reporting and process management

Experience

•    1-3 years of experience in related fields

Language

•    Good command of English Language