Monitoring non-performing loan (NPL) 

• Track overall early collection performance
• Monitoring OA performance to ensure effective collection and customer follow-up
• Review and manage first payment default
• Monitoring broken promise to pay 
• Conduct outbound call to update on customer account, payment status and other related issues

Outsource agency management 

• Coordinate with OA to ensure effective payment and customer follow up
• Daily case assignment in PEGA system
• Manage and reassign monthly case swap between OA
• Assign field visits for customers with broken promise to pay or unreachable
• Prepare and review monthly OA performance reports, summarize collection outcomes and calculate OA inventive payments

Early settlement and work with late collection 

• Calculate settlement amount as per request for early settlement contract
• Support early vehicle return request in documentation as required
• Coordinate with late collection and litigation team on repossession and litigation assignment

IT support 

• Support system testing and User Acceptance Testing (UAT) for new customer account management systems

Education 

• Bachelor degree in related fields

Experience 

• At least 2 years experiences as collection or business administration
• Direct experience in automotive industry and/or commercial vehicles segment is a plus 

Competencies 

• Sound critical thinking, analytical skills and negotiation skills
• Time management, mature mindset with solid discipline
• Good communication, negotiation, problem solving, and interpersonal skill
• Proactive in problem-solving, with a focus on maintaining service excellence and operational efficiency
• Fast learner with the ability to work independently with strong accountability, while maintaining a collaborative team spirit
• Able to communicate in English o Able to use MS Office applications
• Working knowledge of credit systems such as Ascent WFS and CAP/CMS is an advantage