Claims & Return Specialist - Aftersales Automotive Logistics 

Job Description:

We are seeking an experienced and proactive Claims & Return Specialist to join our team. In this role, you will be responsible for designing, optimizing, and implementing claims and returns processes, while defining business requirements and ensuring alignment with operational and IT systems. You will collaborate with various stakeholders to identify inefficiencies, develop optimized solutions, and ensure compliance with internal and external standards. Your role will also include supporting functional test activities, data migration, and system validation.

Responsibilities:

• Process Design and Optimization: Design, optimize, and implement efficient claims and returns processes to meet business needs and improve operational performance.
• Workflow Analysis: Analyze current claims and returns workflows to identify inefficiencies and areas for improvement.
• Solution Development: Develop and propose optimized solutions to address process inefficiencies and enhance the overall claims and returns process.
• Collaboration with Stakeholders: Collaborate closely with IT teams, business stakeholders, and supply chain experts to ensure that business requirements are met and solutions are properly integrated.
• Compliance Assurance: Ensure all claims and returns processes comply with relevant regulations, company policies, and industry standards.
• Process Documentation: Create detailed process documentation, including workflows, guidelines, and standard operating procedures (SOPs).
• Interface Between Operational Teams and IT: Act as the primary interface between operational teams and IT to ensure seamless communication and alignment during project phases.
• Functional Test Activities: Support and conduct functional testing of claims and returns processes within the system, ensuring alignment with business requirements.
• Support Data Migration & System Validation: Assist with data migration activities, master data setup, and system validation to ensure smooth transition during system upgrades or implementations.

Required Skills:

• Strong Analytical Skills: Ability to analyze current workflows, identify process inefficiencies, and develop effective solutions.
• Process Improvement Experience: Proven experience in optimizing and streamlining business processes, particularly in claims and returns.
• Cross-Functional Collaboration: Experience collaborating with IT teams, business stakeholders, and subject matter experts to deliver optimized solutions.
• Compliance Knowledge: Understanding of regulatory compliance requirements within claims, returns, and supply chain management.
• Experience with System Validation: Familiarity with functional testing, data migration, and system validation to ensure proper system integration and functionality.
• Project Management Skills: Ability to manage multiple tasks and deadlines, with a focus on delivering quality results in a timely manner.

Qualifications:

• Bachelor’s Degree in Supply Chain Management, Business Administration, Operations Management, or a related field.
• Certifications in Process Improvement (e.g., Lean, Six Sigma) or relevant software tools (e.g., SAP) are a plus.
• Experience: Previous experience in claims management, returns processing, or related business process optimization.