Your Purpose:

Shape and create a holistic business performance picture of MBGD and the GDs to ensure a close market performance monitoring and steering as a basis for a professional Market Management. Ensure a professional management and execution of all MB Parts related GD Pricing activities between HQ, MBGD Office and General Distributor in alignment with the MBGD Market Management within the set framework and policies of Mercedes-Benz AG. Address the core Customer Services Sales strategic initiatives ‘KPI based Management’ and ‘GD Pricing’ by appropriate means and measures; elaborate issue and contribute into associated sub-projects. Team internal coordination function related to daily business operations and tasks.

Your Responsibilities:

Business Intelligence/ Reporting & Analysis

Coordinate and enhance the foundation for a holistic Customer Services business analysis by integrating relevant MBGD data sources and providing regular and ad-hoc Customer Services reports for relevant stakeholders (e.g. CS Director, MBGD Senior Management, Market Management, GCSP), ensuring structured, standardized, and automated data consolidation for transparent, decision-ready insights and effective market steering.

• Deliver standardized daily, weekly, and monthly Customer Services and Parts KPI reporting.

• Conduct KPI-based business analyses to identify trends and deviations across markets and sub-regions.

• Update dashboards, reports, and analytical insights for regional and market performance steering.

• Maintain Customer Services databases to ensure data quality, availability, and consistency.

• Provide analytical support for management meetings, deep dives, and ad-hoc business requests.

• Ensure proper data input, governance, and data quality across reporting and analysis systems.

Planning:

• Support and coordinate the Customer Services planning process to ensure accurate forecasting and effective market steering.

• Support the annual EA, MBBP and Market Alignment planning process across Customer Services MBGD.

• Coordinate and execute the annual VP planning process, including market alignment, data quality checks, and timely system submissions (VPM and non‑VPM) Solely responsible for this process.

• Improve forecast accuracy and planning reliability through structured planning methodologies and data validation.

• Support management and Product Management with business simulations, scenario analyses, and growth potential assessments.

• Ensure planning outputs are standardized, automated, and aligned with stakeholder and governance requirements.

Reporting Enhancements & Systems Development

Support and drive the continuous development of the Customer Services reporting landscape by enhancing systems, tools, and data platforms to improve usability, adoption, and decision-making effectiveness across the region.

• Support the implementation of the MBGD Reporting Strategy and actively increase adoption of reporting platforms such as MARCS and CS Insights.

• Continuously improve Power BI dashboards, including functionality, performance, and user experience, in line with evolving business and stakeholder requirements.

• Coordinate monthly reporting cycles, ensuring timely execution, follow-up on data gaps, and resolution of quality issues in collaboration with markets.

• Lead functional and technical enhancements of CS Insights and MARCS in close cooperation with IT, suppliers, and internal stakeholders.

• Act as a key interface between business users and technical counterparts to ensure reporting solutions are scalable, and aligned with governance standards.

Pricing Strategy & Pricing Analysis

Support and drive Customer Services pricing and bonus initiatives through analysis and implementation support to ensure effective market steering.

• Supervise Supported Business processing, enhance framework and toolset, maintain documentation according to corporate policy, guidelines and regulations.

• Oversee execution of all necessary actions with the process stakeholders. Act as an interface between GDs, RLC and HQ for price issues/complaints from GDs.

• Maintain price database out of the GDs’ provided competitor price information as the basis for reference pricing.

Integrity, Compliance & Governance

Ensure that compliance regulations within the assigned business scope are adhered according to Mercedes-Benz policies and initiate the escalation process if necessary.

Prepare relevant MCP documents in case needed to execute the system processing together with the Compliance function within the MBGD Customer Services department.

Your profile:

Educational Background

Preferably university degree of Business Engineering or Management or equivalent education

• Technical Knowledge

• 3 years’ experience in the automotive business
• Experience in customer services and parts business
• Experience in generating and preparing Business & KPI reports
• Understanding of Customer Services business, processes and background
• Database knowledge is considered an advantage

Soft skills/individual competence

• Strong analytical and problem-solving skills
• Ability to work cross-functional and departmental
• Entrepreneurial & strategic thinking and acting
• Advanced MS Office skills (MS Excel, Power Point, Power BI)
• English must, German and Arabic advantageous