Responsibilities & Key Outcomes:

• Requirement Gathering & Analysis: Lead the process of gathering and analyzing business requirements by engaging with key stakeholders. Translate these requirements into clear, actionable functional specifications to support system implementation and improvements.
• Solution Design: Assess complex business challenges and collaborate with technical teams to design and validate innovative and efficient solutions. Ensure proposed solutions align with business objectives and enhance system capabilities.
• Process Improvement: Continuously evaluate current business processes and systems to identify opportunities for optimization. Recommend and implement process improvements aimed at increasing operational efficiency and effectiveness.
• Stakeholder Engagement: Serve as the primary liaison between business and technical teams, ensuring effective communication, alignment, and understanding throughout the entire project lifecycle. Facilitate discussions to clarify requirements and expectations, ensuring successful project/demand delivery.
• Quality Assurance: Develop comprehensive test cases and oversee User Acceptance Testing (UAT) to ensure that solutions meet business requirements, quality standards, and best practices. Facilitate troubleshooting and validation processes to ensure high-quality deliverables.
• Documentation: Prepare and maintain thorough documentation for all implemented solutions, including process flows, system designs, functional specifications, and user manuals. Ensure all documentation is up-to-date and easily accessible for reference by business and technical teams.

Education & Experience:

• Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
• A minimum of 4-5 years of experience in a Business Analyst, Solution Analyst, or similar role.
• Proven experience working on international projects, with a focus on project management and coordination across diverse teams.

Specific Knowledge & Skills:

• Expert Knowledge of SAP Modules: In-depth understanding and hands-on experience with SAP CRM, Billing & FICO modules.
• Business Analysis & Solution Design: Demonstrated experience in business analysis, solution design, or a related role, ideally within the automotive industry and with a specific focus on aftersales processes.
• Project Management Skill: Experience as a sub-project lead in international SAP Billing/FICO projects, including the coordination of global, cross-functional teams and the application of both traditional and agile project management methodologies (e.g. SCRUM, SAFe), using tools such as JIRA, Confluence, and ServiceNow
• Analytical & Problem-Solving Skills: Strong analytical capabilities with a keen eye for detail, critical thinking, and problem-solving skills to address complex business challenges.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to present complex concepts clearly and effectively to both technical and non-technical stakeholders.
• Proactive & Self-Motivated: Self-driven, with the ability to take initiative in learning new systems and tools, as well as the ability to adapt to changes in the business environment.
• Organizational Skills: Excellent planning, organizational, and time management abilities, with a proven track record of managing multiple tasks and deadlines efficiently.