About Us

Mercedes-Benz USA is responsible for the sales, marketing, and service of all Mercedes-Benz and Maybach products in the United States.  In our people, you will find a tremendous commitment to our corporate values.  Our products and employees reflect this dedication.  We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks. 

Job Overview

Lead and execute dealer communications for Mercedes‑Benz One Customer Unit to support enterprise business goals, core sales objectives, and brand loyalty across Passenger Car and Vans. This role owns the end‑to‑end dealer communication strategy, ensuring clear, consistent, and high‑impact messaging across digital, executive, and event‑based channels. Responsibilities include content development and execution, executive ghostwriting, dealer communications, sales program messaging, and publication of the digital dealer magazine, while partnering closely with internal stakeholders, field leadership, and external vendors.

Responsibilities

Dealer Communications Strategy & Execution
- Lead One Customer Unit dealer communication strategy aligned with core sales priorities and enterprise initiatives.
- Develop, write, edit, and publish dealer-facing communications including dealer notices, sales program announcements, organizational and process updates, and strategic messaging.
- Ensure communications support key company objectives across Passenger Car and Vans businesses.
- Own messaging cadence and content quality to drive clarity, dealer engagement, and consistency with brand standards.

Executive Ghostwriting
Provide executive ghostwriting support for MBFS leadership and One Customer Unit management.
Translate complex business topics into clear, concise, and dealer‑relevant messaging.
Lead copywriting and editorial development for three issues annually of the Inside Track digital dealer magazine.

Stakeholder & Vendor Management 
Build and maintain strong working relationships with internal stakeholders including Dealers, MBUSA, Field, Regional Managers, DRMs, and MBFS senior leadership.
Manage vendor relationships with communications partners, providing strategic direction for copywriting, editing, and creative execution to ensure brand-aligned output and service-level performance.

QUALIFICATIONS

Knowledge and Experience

A minimum of (7 years) years' of relevant professional experience in the following area(s): 

• Business - General - 5 Comprehensive
• Communications - 3 Proficient
• Marketing 
• Sales 
• Strategy 
• Understanding of MBFS operations including Retail Credit, Funding, Remarketing, Collections, Dealer Credit, Aftermarket Products and Commercial Vans business.
   

Required Skills

• Analytical Skills - Ability to Collect data and establish facts and identify trends and variances;#Ability to Integrate information from a variety of sources with varied levels of complexity;#Ability to Formulate and test hypotheses for the purpose of forecasting outcomes
• PC Skills - Microsoft Office
• Presentation Skills
• Problem Solving Skills
• Project Management Skills - Project leader
   

Additional Skills/Experience needed

• Develop and execute an MBFS dealer communication strategy in support of brand loyalty and sales. - Daily 
• Dealers, MBUSA, Field, Management - DSI, OPEX
  Solicit input/feedback to understand dealer concerns, areas of opportunity and business goals. - Weekly 
• Internal business stakeholders - Work in a cooperative teaming environment with business teams.

Education

Required Degree Type: Bachelor’s Degree (Field of study, e.g. Finance/HR/IT etc.: #Finance;#Economics;#Business Administration;#Marketing;#Communications)

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team.  We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.