About Us 

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication.  We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Job Overview 

The Assoc, Operation Support is an entry-level, hands-on role designed to develop skilled technicians, painters, or body workers who contribute to the diagnosis, repair, and reconditioning of Mercedes-Benz vehicles prior to their distribution. The Assoc, Operation Support will select a specific discipline – Mechanical, Paint, or Body, and receive structured, formal training in that area.

Day-to-day, the Assoc, Operation Support supports senior members of their chosen discipline in all activities required to ensure vehicles are repaired, validated, and delivered to customers on schedule and in Mercedes-Benz quality standards.

This position provides a unique opportunity to build foundational technical skills while contributing directly to vehicle readiness, quality, and throughput.

Responsibilities:

Technical Support & Execution (35%)

• Assist senior technicians in completing repairs, inspections, component replacements, and system diagnostics within chosen discipline
• Perform basic mechanical, paint, or body tasks such as removing components, preparing work areas, handling tools, and completing assigned sub-tasks under supervision
• Support root-cause investigations and execution of corrective actions
• Document work performed in accordance with internal processes and quality standards

Training & Skill Development (40%)

• Participate in company-provided formal training and certification pathways for the chosen discipline
• Maintain required training progress and demonstrate growing proficiency in technical tasks
• Learn and apply standard operating procedures, safety practices, and technical workflows

 Vehicle Readiness & Workflow Support (25%)

• Prepare vehicles for senior technicians (e.g., staging, cleaning components, setting up diagnostic equipment, tagging and tracking parts, etc.)
• Support repair, paint, or body shop organization, inventory management, and tool upkeep to ensure efficient workflow
• Assist in quality checks and post-repair validation activities as direction

Safety & Compliance

• Follow all safety protocols related to mechanical, paint, or body work; tooling; lifts; PPE; and hazardous materials handling
• Immediately identify and escalate safety concerns, equipment malfunctions, or non-standard or unsafe conditions
• Ensure adherence to company policies, environmental requirements, and work instructions

Qualifications
 

Education

 High school diploma or equivalent

Experience

·         Demonstrated mechanical aptitude or hands-on experience (professional, educational, military, or hobbyist)

·         Prior automotive, mechanical, or technical exposure (trade school, apprenticeship, shop experience, etc.) preferred

·         Familiarity with hand tools, power tools, or diagnostic equipment preferred

·         Basic understanding of automotive systems preferred

Skills

·         Strong problem-solving skills and eagerness to learn automotive discipline (mechanical, paint, or body)

·         Ability to follow instructions, work collaboratively, and adapt in a fast-paced environment

Additional Information

Physical & Work Environment Requirements

·         Ability to lift and carry up to 50lbs.

·         Standing, walking, and bending for extended periods

·         Ability to work in shop conditions

Success Factors

·         Strong work ethic, reliability, and willingness to take initiative

·         Commitment to safety and quality

·         Ability to learn quickly and apply new knowledge

·         Team- and customer-first mindset with flexibility to support shifting repair priorities

·         Positive attitude and desire to grow into a fully skilled technician, painter, or body worker

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.