About Us:

Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.  
 
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.   

Benefits 

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.   
 
As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance    
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive nine (9) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program 
• We want you to be healthy!  Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing?  Enjoy generous paid Family Leave Programs  - Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to $6k per child    
• Want to go back to school?  Tuition Assistance Scholar Program - receive up to $5,250/year in vouchers to complete business-related coursework

Job Overview:

The Client Services Mexico Representative will deliver superior service to Mexico customers and dealers, while building customer relationships in support of CSI/DSI. They will act as a dedicated account manager for all Mexico customers, handling contracts cradle to grave. They will act as a single point of contact for inquiries and requests from customers, dealers, field employees, and other internal partners as they relate to servicing the Mexico portfolio. Responsible for the timely follow up on delegated items and minimizing legal & financial risk through procedural compliance and processing excellence. This position encompasses a wide array of aspects from Client Services at a high level of complexity.

Responsibilities:

• Prepare legal documents for account modifications (extensions/deferrals, due date changes, principal payment/term reductions, etc.). Upon return of executed documents, audit for completeness and then take necessary actions to execute the modification in ALFA or send to appropriate department/team. (15%)

• Respond timely to inquiries received via mail, email, cases, and phone. Provide account information and perform account updates as requested, including: payoffs, principal payment/term reductions, Autopay set up/cancellation, amortizations, title copies, contract copies, garage/billing address updates, and payment research. (45%)

• Complete requests where possible in relation to account questions, title release, and document/payoff provision. Ensure completion of issues that are delegated to other areas within the organization. Build relationships with internal partners to minimize risk of non-compliance with partner policies, including Mexico colleagues. (25%)

• Coordinate timely account dispositions and title release with the Account Reconciliation Team (ART) department. Research payment issues raised by customers and ensure timely resolution. (15%)

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. 
This position requires a minimum of 2  years of overall work experience. Preferred experience includes:

• Accounting: 1 years
• Business-General: 2 years
• Collections: 1 year
• Customer Service: 2 years

Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Accounting
• Business Administration
• Finance

Skills:

• Analytical skills
  • Ability to collect data and establish fact and identify trends and variances
• Language skills
  • Spanish
• PC skills
  • Microsoft Office
• Problem Solving Skills

Additional Skills:

• Strong communication skills

• Spanish bilingual skills required

• Ability to work and thrive in an environment of constant change and ambiguity

• Ability to efficiently and accurately process a large volume of requests.

Recommended Prerequisites: Customer Service/Collections/Remarketing Representative

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. 

EEO/Minorities/Females/Disabled/Vets

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